At Gijetech Ghana, we want you to have a positive experience every time you shop with us. Occasionally, though, we know you may want to return items you have purchased.

This Returns & Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Gijetech Ghana. It also sets out when we will not accept returns or issue refunds.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

To start a return, you can contact us at gijetech@gmail.com. Please note that returns will need to be sent to the following address:
Madina Estate is behind the UPSA Building.

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your residence is outside Accra, delivery of your goods may take longer than expected.

You can always contact us for any return questions at gijetech@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

If we accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item within a period of 7–15 days. For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items once your return is processed.

If the return is not the result of Gijetech error or seller error (i.e., you changed your mind or the size does not fit as expected), you will not receive any refund on delivery fees. The refund request form shall state which payment method(s) for receipt of refunds are available to you.

Rejected return and refund requests and forfeiture

All items are inspected on return to verify the return reasons provided. If your return request is not approved by Gijetech, you shall not receive any refund of the purchase price or the delivery fees, and we will make 2 attempts to redeliver within 7 business days.

If both re-delivery attempts are unsuccessful, we will immediately notify you that we will hold the item for a further 30 days from the date of the initial notification. Our notification will include details about the pickup location and opening hours.

If you do not collect the item within the required period, you shall forfeit the item, i.e. the item shall become Gijetech Ghana’s property, and Gijetech may dispose of it in any manner that it determines appropriate, e.g. by sale, charitable donation, recycling or destruction.

No exchange

We don’t offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.